1. INTRODUCTION
Thames Soft values your trust and is committed to protecting your privacy. We provide water filtration and softening solutions while ensuring your personal data is handled securely and transparently. Please read this Privacy Policy carefully before using our services, and provide your consent to proceed.
2. DATA COLLECTED
Thames Soft collects personal information such as your username, email, purchase details, and any data you provide through support requests, comments, or contact forms. Your data is securely stored on GDPR-compliant servers located in the Netherlands. You have full control to view, edit, or delete your personal information (except username) at any time. Support requests are handled via a GDPR-compliant third-party system with your explicit consent.
3. PURPOSES OF PERSONAL DATA USAGE
We use your personal data to:
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Verify your identity during website access
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Provide technical support and customer service
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Send updates, news, and important information
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Prevent fraud and protect account security
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Personalize your website experience
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Ensure optimal website performance and administration
4. EMBEDDED CONTENT AND THIRD-PARTY SERVICES
Our website may include embedded content such as YouTube videos and social media feeds. These third-party services collect data as if you visited their websites directly. Thames Soft has no control over their data collection or privacy policies.
Embedded services include:
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YouTube
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Facebook
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Twitter
5. COOKIES
We use cookies to improve your browsing experience, store preferences, and provide anonymized analytics data. You may disable cookies in your browser, but this might affect some site features.
Key cookies used:
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PHPSESSID (session management)
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WordPress authentication cookies for logged-in users
6. WHO CAN ACCESS YOUR DATA
Your personal data is accessible only to Thames Soft system administrators and authorized support staff when necessary to provide services.
7. SHARING DATA WITH THIRD PARTIES
We only share your personal data with third parties when necessary to:
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Validate your purchase information with Envato or relevant license providers
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Manage support tickets via GDPR-compliant platforms like Ticksy, only with your explicit consent
8. DATA RETENTION
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Support tickets and comments are retained until you request their deletion.
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Registered user information is stored as long as your account is active and can be updated or deleted by you (except username).
9. SECURITY MEASURES
We encrypt all communications using SSL/HTTPS protocols. In case of a data breach, we will promptly notify affected users and take necessary remedial actions.
10. YOUR RIGHTS
You have the right to:
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Access, correct, or delete your personal data
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Request an export of the data we hold about you
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Exercise GDPR rights if you reside in the EU
Please note that deleting your data may affect our ability to provide you with support or services.
11. THIRD-PARTY WEBSITES AND LINKS
We are not responsible for the privacy practices of third-party websites linked from our site. Please review their privacy policies before sharing any personal information.
12. LEGAL DISCLOSURE AND POLICY UPDATES
Thames Soft may disclose your personal data to legal authorities or third parties when required by law or to protect our rights, including preventing fraud. We also reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services will require acceptance of the updated policy.